OzeWebHost Internet Services
Acceptable Use Policy

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*All prices include GST

INTRODUCTION
OzeWebHost provides World Wide Web site hosting. OzeWebHost's general policy is to act as a neutral provider of hosting services to the global Internet. OzeWebHost reserves the right to suspend or cancel a customer's access to any or all services provided by OzeWebHost when OzeWebHost decides that the account has been inappropriately used. OzeWebHost also adheres to and enforces the Acceptable Use Policies created for Usenet and the Internet as a whole.

LAWFUL PURPOSE
OzeWebHost reserves the right to refuse service to anyone. Customers may only use OzeWebHost's servers and network for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials, as such described above, is left entirely to the discretion of OzeWebHost management.
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SPECIFIC ACCEPTABLE USE POLICIES
UNAUTHORIZED USE
OzeWebHost will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "social engineering" (tricking other people into releasing their passwords), password cracking, security hole scanning etc.

Any unauthorized use of accounts or computers by an OzeWebHost customer, whether or not the attacked account or computer belongs to OzeWebHost, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.
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ZERO TOLERANCE
OzeWebHost's policy concerning unsolicited email and posting of adult content is immediate cancellation. If you engage in any of these activities on our network, your services will be terminated immediately, with no prior notice, and no refunds for unused portions of service will be granted.

This policy has been developed not as a limit to network traffic, but as an issue of Internet etiquette and is adhered to (and enforced) by most ethical service providers.
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SERVER USE
Web sites are to be used by the primary owner only. Customers are not permitted to subhost including reselling, storing, or giving away web hosting services off of their web site to other parties. Subhosting is defined as allowing a separate, third party to host content on the owner's web site. Sub-domain pointers e.g. <www.yourname.com.au/client> are not to be used as a substitute for purchasing separate accounts.

  1. OzeWebHost reserves the right to refuse service and /or access to its servers to anyone.
  2. OzeWebHost expressly forbids any server use for distribution, storing, processing, linking to or otherwise handling in any way the following:
  • Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material used in violation of any Federal, State or Local regulation.
  • Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation and definition of "adult material" is left entirely to the discretion of OzeWebHost.
  • We Expressly Prohibit - Distributing pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
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UNLIMITED USE POLICY
All content on OzeWebHost servers must be related directly to and linkable from your web site.

  1. OzeWebHost disk space is not to be used for bulk storage of any kind.
  2. Archiving software and/or creating backup web sites on OzeWebHost servers is not permitted without prior consultation. Additional monthly fees may be charged if OzeWebHost approves requests for any bulk storage service.
  3. High bandwidth usage: OzeWebHost offers an unlimited use policy by maintaining very large ratios of bandwidth and disk space per customer. In rare cases, OzeWebHost may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, OzeWebHost reserves the right to impose the High Resource User Policy for the consideration of all customers. OzeWebHost does the best to provide all the resources our customers may need for web hosting while reserving the right to move any one customer to the High Resource User Policy to prevent monopolization of server resources.
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HIGH RESOURCE USER POLICY
Resources are defined as bandwidth, disk space and/or processor utilization.
*NB:
The average business web site uses less than 1% of the resources detailed below.

OzeWebHost, at its sole discretion and on a case by case basis, shall utilize the following high resource usage policy.

  1. Any web site found to be exceeding 5 Gbytes of data transfer per month shall be liable for additional charges of $27.50 per month per additional block of 5 Gbytes of data transfer.
  2. Any web site found to be exceeding 250 mega bytes of total disk storage will be required to purchase additional monthly storage at $27.50 per additional 250 mega bytes, or part thereof.
  3. High Resource User fees are due on the next monthly billing date for the web site.
  4. The customer is required to provide written authorization for the increase in monthly fees.
  5. Failure to comply will result in cancellation of the site on the next monthly billing date following notification.
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PAYMENT POLICIES

  1. All accounts are set up on a prepaid basis and serviced by an automatic monthly credit card debit approved by OzeWebHost.
  2. Invoices will not be mailed out for monthly accounts. A monthly Tax Invoice/Statement  statement will be emailed to all monthly account clients.
  3. An annual account option is available for clients wishing to pay by cheque or cash. Annual fees are payable in advance and invoices will be emailed prior to expiry of the pre-paid period. Annual charges must be paid in full prior to current expiry date or services will be suspended without notice.
  4. Setup fees may be charged for web site and web page production and major web site changes, and are non-refundable.
  5. Pricing is guaranteed for the term of prepayment.
  6. OzeWebHost reserves the right to change prices at any time, however, any periods covered by prepayment will be unaffected by any such change.
  7. Payment is due each anniversary month or period following the date the account was established.
  8. Any account not current is subject to suspension. Service fees will accrue during any period of suspension.
  9. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies OzeWebHost in writing of a request for termination of services.
  10. Cheques returned dishonoured will incur a $30.00 charge. All payments must be in $AUD currency.
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CANCELLATION
OzeWebHost reserves the right to cancel service at any time and all fees paid in advance of cancellation will be pro-rated and paid by OzeWebHost if OzeWebHost institutes its right of cancellation. If cancellation is caused by customers violation of these policies, then no refund is due.

  1. The customer can cancel service any time and be refunded any amount exceeding the prepayment of the current month.
  2. The customer is responsible for all money owed on the account from the time it was established to the time that the customer receives confirmation by email that their cancellation request by letter, fax or via online form, has been received and processed.
  3. Cancellations must be in writing and are accepted via email to admin@ozewebhost.com.au, Australia Post mail to 97 Sophia Road, Worrigee 2540, or mailed to 61 2 9671 3813, and must be from the registered account holder.
  4. If due, refunds will be sent by OzeWebHost cheque within 30 days of receipt of cancellation.
  5. The account will be cancelled at the end of the current billing period, unless a longer period of cancellation notice is specified.
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OzeWebHost PRIVACY STATEMENT
OzeWebHost regards its clients' information with the utmost respect and care. We believe it is important that our clients should have an expectation that the information they provide to OzeWebHost is held in confidence and is used for internal business only.

  1. OzeWebHost will only collect and store information required for the effective operation of OzeWebHost and its associated companies as an Internet presence provider.
  2. OzeWebHost will, from time to time, use our customer mailing lists for network updates, system information and for dissemination of general information we feel is of interest and benefit to our clients.
  3. Information on customer usage or traffic will be confidential and will not be made known to any individual or company where this information is not required for the operation of OzeWebHost.
  4. Customer passwords are confidential and will not be made available to any person or company outside of OzeWebHost for any reason whatsoever.
  5. Credit information will be held in confidence, however, it will be used to aid in the recovery of delinquent or defaulting debtors.
  6. All information will be stored as securely as possible while maintaining the ability for authorized OzeWebHost staff to quickly and effectively access this information when required for operational purposes.
  7. OzeWebHost will cooperate with law enforcement personnel however, all customer information will remain private unless ordered by a court to surrender this information.   Back to top of page

INDEMNIFICATION
The customer agrees that it shall defend, indemnify, save and hold OzeWebHost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against OzeWebHost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.

The customer agrees to defend, indemnify and hold harmless OzeWebHost against liabilities arising out of;

  1. Any injury to person or property caused by any products sold or otherwise distributed in connection with a customer’s use of OzeWebHost's server.
  2. Any material supplied by a customer infringing or allegedly infringing on the proprietary rights of a third party.
  3. Copyright infringement by the customer.
  4. Any defective products sold to a third party by way of the customer’s use of OzeWebHost's server.


DISCLAIMER
OzeWebHost will not be responsible for any damages customers or their enterprises may suffer. OzeWebHost makes no warranties of any kind, expressed or implied for services we provide. OzeWebHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by OzeWebHost and its employees. OzeWebHost reserves the right to revise its policies and fees at any time.
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